Vacation Rental Agreement

Guests agree to pay the nightly rate, cleaning fees, taxes, transaction fees if shown, pet fees if selected, and any other itemized charges displayed before booking confirmation.

Payments may be processed by Stripe or another authorized LuxStays payment processor. LuxStays does not store full card numbers in its own systems.

LuxStays may place, capture, or adjust authorized amounts when the reservation changes, when required taxes update, or when approved add-ons are added before arrival.

Check-in windows, check-out times, access instructions, and arrival steps are property-specific and will be shown in the reservation details.

Guests must provide accurate contact information so arrival instructions, support messages, and urgent stay notices can be delivered correctly.

Late departure, unauthorized early access, or failure to follow access instructions may result in additional charges when operational costs are created for the property.

Only the number of guests approved in the reservation may occupy the property unless LuxStays confirms a change in writing.

Guests must follow the house rules, HOA rules if applicable, parking rules, quiet hours, and any safety guidance provided for the property.

Events, parties, unauthorized visitors, smoking, or pets without approval are prohibited unless the listing or written confirmation clearly allows them.

• No illegal activity or nuisance behavior
• No re-letting, subleasing, or commercial use without written approval
• No moving or removing owner items without permission

Guests must leave the property in reasonable condition and report any issue, damage, or safety concern as soon as it is discovered.

LuxStays may charge for extraordinary cleaning, missing items, smoking remediation, pet-related damage, policy violations, or repairs caused by the guest party beyond normal wear.

Failure to report a known issue may increase the final charge if the delay causes additional operational loss or prevents mitigation.

LuxStays will make commercially reasonable efforts to address maintenance issues during the stay, but temporary interruption of utilities, internet, amenities, or third-party services may occur.

No specific amenity can be guaranteed when interruption is caused by weather, utility providers, government action, HOA restrictions, or circumstances outside LuxStays control.

Where required by law or where LuxStays decides it is appropriate, a partial credit or alternative resolution may be offered case by case.

Cancellations and refunds are governed by the cancellation policy shown for the reservation channel and by the public LuxStays cancellation policy for direct bookings.

Guests should contact LuxStays before initiating a payment dispute so the reservation record can be reviewed and any billing issue can be resolved faster.

Improper chargeback use does not cancel contractual guest responsibilities for valid charges tied to the reservation.

Guests use the property, pool, dock, elevator, beach equipment, and all amenities at their own risk except where liability cannot be disclaimed under applicable law.

LuxStays, the property owner, and service providers are not responsible for loss, theft, injury, delay, or interruption arising from guest misuse, third-party acts, weather, or events outside reasonable control.

This agreement is governed by the laws of the State of Florida, and any dispute will be handled in the appropriate courts located in Florida unless another mandatory legal venue applies.